During warm weather months, we ship your chocolates in insulated shipping kits with cold packs to prevent melting of chocolates. All orders arrive in 48 hours from fulfillment.
It is best to be available on delivery days to bring your Kekao Box indoors as soon as possible, you can keep track of your box with the tracking information we provide via email after your initial purchase or recurring order. If you live in an area that experiences high temperatures, we recommend pausing your subscription until temperatures cool down, as shipping any chocolate with high temperatures becomes tricky.
If you live in an area with 95°F or higher we reserve the right to pause your subscription until temperatures cool down.
If you are not satisfied with your chocolate experience, please email us at email@example.com and we will do our best to accommodate you.