You can manage your subscription by logging into your account with the credentials made at checkout. Once you are logged in, you will be able to manage you subscription such as canceling it, skipping a month, changing the delivery address and more.

If you need help managing your account, please email us at contact@kekao.co and we will assist you.

The chocolate subscription is automatically delivered monthly. Monthly subscriptions will be billed at the beginning of each month. Prepaid subscriptions are billed at the time of the purchase. There is no obligation - modify or cancel any of your chocolate subscriptions anytime.

You can cancel your subscription at anytime, we do require a 24 hour notice prior to the renewal date to process the cancelation. If you choose to cancel your pre-paid subscription prior to receiving all prepaid boxes, you will be charged the full subscription price of for each box shipped. 

You can view our monthly shipping schedule on our Delivery and Returns page.

If you join our subscription after the first of a month, your subscription will take up to 48 hours to fulfill. Our subscription boxes include free two-day shipping. 

The cut-off to join the current month is the 23rd of each month. If you join between the 23rd and 31st of any month. Your order will ship on the next monthly shipping date. Each months shipping date can be found on our Delivery and Returns page.

It typically takes 2 business days for your subscription to arrive from fulfilment. 

We are not responsible for delays resulting from the shipping carrier. 

During warm weather months, we ship your chocolates in insulated shipping kits with cold packs to prevent melting of chocolates.  

It is best to be available on delivery days to bring your Kekao Box indoors as soon as possible, you can keep track of your box with the tracking information we provide via email after your initial purchase or recurring order. If you live in an area that experiences high temperatures, we recommend pausing your subscription until temperatures cool down, as shipping any chocolate with high temperatures becomes tricky.

If you live in an area with 95°F or higher we reserve the right to pause your order until temperatures cool down. 

If you are not satisfied with your chocolate experience, please email us at contact@kekao.co and we will do our best to accommodate you.

With the Kekao Subscription Box, you will receive a variety of bean-to-bar chocolate bars each month. The selection includes unique chocolates sourced from artisan makers around the world, with flavors ranging from dark, milk, and sometimes white chocolate to exciting inclusions. Each box is pre-curated, offering a delightful surprise that introduces you to different chocolate origins and distinct flavor profiles each month.

No, once their pre-paid set has been completely shipped the subscription will not renew. 

Absolutely. Once you have purchased a subscription, send us an email or chat message with the order number and we will adjust the subscription to your desired start date.

We have a 24-hour refund policy from receiving an order, which means you have 24 hours after receiving your item to request a refund.

To be eligible for a refund, it must be due to manufacturing or delivery damage, we do not accept refunds due to dislike of a product.

To start a return, you must contact us at contact@kekao.co with pictures of the damaged products. If your request is accepted, we’ll process a refund. 

You can always contact us for any return questions at contact@kekao.co.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.