Delivery and Returns

Shipping Rules

Subscription Orders:

• If you subscribe after the second week of any month, orders are fulfilled within 1 to 3 business days. Enjoy free 2-day shipping on Subscription Boxes all year long. During Warm weather months our team ships from Monday to Thursday to avoid weekend delays. 
• The cut-off to join the current month's subscription is the 23rd. If you join between the 23rd and 31st, your order will ship on the next monthly shipping date. Please refer to our chart below for specific dates as they may change throughout the year.
• All subscription renewals and orders made after the monthly cut-off will be shipped in the second week of the following month. In cases where there is a holiday in the second week, the subscription may ship in the third week of the month. Please refer to the chart for current shipping schedule.

Individual Chocolate Bar Orders:

• These orders take 1-3 business days to process. Including for overnight and two-day shipping options. 

Summer and Warm Weather:

During the warmer months, we ensure your chocolate arrives in perfect condition by using ice packs and thermal protection. We also employ expedited shipping during these periods to minimize exposure to heat, keeping your chocolates cool from our door to yours. Orders will ship from Monday to Wednesday to avoid weekend delays. If you live in an area with 95°F or higher we reserve the right to pause your order until temperatures cool down. 

Shipping Carrier Delays:

• Please note that we are not responsible for delays caused by the shipping carrier.

Satisfaction:

• Not satisfied with the chocolate in your box? Please reach out to our team at contact@kekao.co, and we will assist you as best we can!

2024 Shipping Schedule