Chocolate Subscription
Discover the finest bean-to-bar chocolate with our chocolate subscription box. Each box is a curated selection of four gourmet bean-to-bar chocolate bars from the world's finest chocolatiers, delivered monthly.
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FAQs
How Does the Kekao Subscription work?
Once you choose your subscription plan, you’ll receive a monthly curated selection of four gourmet chocolate bars each month. Our team selects the bars in advance, ensuring a unique and delicious variety. With no hassle, your monthly treat will be delivered straight to your door, and if you need to pause or cancel, you have the flexibility to manage your subscription at any time by contacting us through the customer portal.
What type of chocolate will I receive?
With the Kekao Subscription Box, you will receive a variety of bean-to-bar chocolate bars each month. The selection includes unique chocolates sourced from artisan makers around the world, with flavors ranging from dark, milk, and sometimes white chocolate to exciting inclusions. Each box is pre-curated, offering a delightful surprise that introduces you to different chocolate origins and distinct flavor profiles each month.
When do I need to cancel my renewal?
You’re free to cancel your subscription anytime through the customer portal or by contacting us. Just let us know at least 24 hours before your renewal date so we can process it smoothly. For pre-paid subscriptions, if you cancel before all your boxes have shipped, the full subscription price will apply to each box already sent.
How does subscription billing work?
The chocolate subscription is automatically delivered monthly. Monthly subscriptions will be billed at the beginning of each month. Prepaid subscriptions are billed at the time of the purchase. There is no obligation - modify or cancel any of your chocolate subscriptions anytime.
When will I receive my chocolate subscription?
If you join our subscription after the first of a month, your subscription will take up to 48 hours to fulfill. Our subscription boxes include free shipping.
The cut-off to join the current month is the 23rd of each month. If you join between the 23rd and 31st of any month. Your order will ship on the next monthly shipping date. Each months shipping date can be found on our Delivery and Returns page.
How do you ship in the summer?
In the warmer months, your chocolates are sent with complimentary two-day delivery, carefully packed in insulated kits with cold packs to ensure they arrive in perfect condition. To protect freshness, we only ship Monday through Wednesday, and every order is delivered within 48 hours of fulfillment for a truly worry-free experience
To protect your chocolates, we recommend being available on delivery days to bring your Kekao Box indoors as soon as possible. You can track your box using the shipping details provided by email.
For regions experiencing high temperatures (90°F or above), we may temporarily pause your subscription until conditions improve. If you prefer, you may also pause your subscription during extreme heat to ensure the best experience. Orders may take longer to fulfill during these periods and could exceed the usual 2 business days for processing.
If you are not satisfied with your chocolate experience, please email us at contact@kekao.co, and we will do our best to make it right.
How do I manage my subscription?
You can manage your subscription by logging into your account with the credentials made at checkout. Once you are logged in, you will be able to manage you subscription such as canceling it, skipping a month, changing the delivery address and more.
If you need help managing your account, please email us at contact@kekao.co and we will assist you.
