Chocolate Subscription
Gift the joy of discovery with our Chocolate Subscription Box Gifts. Each box is a curated selection of four gourmet bean-to-bar chocolate bars from the world's finest chocolatiers, delivered monthly. Whether it's a 3-month, 6-month or a year-long chocolate adventure. There's a delightful surprise waiting in every box, making it a thoughtful and convenient gift they'll cherish.
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FAQs
How Does the Kekao Subscription work?
Once you choose your subscription plan, you’ll receive a monthly curated selection of four gourmet chocolate bars each month. Our team selects the bars in advance, ensuring a unique and delicious variety. Each box is shipped with UPS 2-day shipping to guarantee freshness, and it arrives ready to enjoy. With no hassle, your monthly treat will be delivered straight to your door, and if you need to pause or cancel, you have the flexibility to manage your subscription at any time.
What type of chocolate will I receive?
With the Kekao Subscription Box, you will receive a variety of bean-to-bar chocolate bars each month. The selection includes unique chocolates sourced from artisan makers around the world, with flavors ranging from dark, milk, and sometimes white chocolate to exciting inclusions. Each box is pre-curated, offering a delightful surprise that introduces you to different chocolate origins and distinct flavor profiles each month.
When do I need to cancel my renewal?
You can cancel your subscription at anytime, we do require a 24 hour notice prior to the renewal date to process the cancelation. If you choose to cancel your pre-paid subscription prior to receiving all prepaid boxes, you will be charged the full subscription price of for each box shipped.
How does subscription billing work?
The chocolate subscription is automatically delivered monthly. Monthly subscriptions will be billed at the beginning of each month. Prepaid subscriptions are billed at the time of the purchase. There is no obligation - modify or cancel any of your chocolate subscriptions anytime.
When will I receive my chocolate subscription?
If you join our subscription after the first of a month, your subscription will take up to 48 hours to fulfill. Our subscription boxes include free two-day shipping.
The cut-off to join the current month is the 23rd of each month. If you join between the 23rd and 31st of any month. Your order will ship on the next monthly shipping date. Each months shipping date can be found on our Delivery and Returns page.
It typically takes 2 business days for your subscription to arrive.
For more information you can view our monthly shipping schedule on our Delivery and Returns page.
How do you ship in the summer?
During warm weather months, we ship your chocolates in insulated shipping kits with cold packs to prevent melting of chocolates. All orders arrive within 48 hours from fulfillment.
It is best to be available on delivery days to bring your Kekao Box indoors as soon as possible, you can keep track of your box with the tracking information we provide via email after your initial purchase or recurring order. If you live in an area that experiences high temperatures, we recommend pausing your subscription until temperatures cool down, as shipping any chocolate with high temperatures becomes tricky.
If you live in an area with 95°F or higher we reserve the right to pause your subscription until temperatures cool down. Orders may take longer to fulfill during this period and could exceed the usual 3 business days for processing or ship after the scheduled subscription ship date.
If you are not satisfied with your chocolate experience, please email us at contact@kekao.co and we will do our best to accommodate you.
How do I manage my subscription?
You can manage your subscription by logging into your account with the credentials made at checkout. Once you are logged in, you will be able to manage you subscription such as canceling it, skipping a month, changing the delivery address and more.
If you need help managing your account, please email us at contact@kekao.co and we will assist you.
