Delivery and Returns

Shipping Rules

To understand when your monthly box will be shipped, please refer to the chart below. If you join our subscription after the first of a month, your subscription will take 5-7 business days to fulfill. 

The cut off to join any given month is the 23rd of each month. If you join after the 23rd, your box will be shipped the following month on our scheduled shipping date below.

During warm weather months, we ship your chocolates in insulated shipping kits with cold packs to prevent melting of chocolates. If you live in an area that experiences high temperatures, we recommend pausing your subscription until temperatures cool down, as shipping any chocolate with high temperatures becomes tricky.

If you live in an area with 95°F or higher we reserve the right to pause your subscription until temperatures cool down. 

Individual chocolate bar orders take 1-5 business days to process and 2-5 business days for delivery, this includes overnight and two-day shipping.

We are not responsible for delays resulting from the shipping carrier. 

Not satisfied with the chocolate in your box? Contact our team at contact@kekao.co and we will do our best to help you!

2022 Shipping Schedule

Month Charge Date Ship Date
January 1st 4th
February 1st 2nd
March 1st 2nd
April 1st 5th
May 1st 3rd
June 1st 7th
July 1st 12th
August 1st 3rd
September 1st 13th
October 1st 4th
November 1st 3rd
December 1st 2nd