Delivery and Returns

Shipping Rules

If you join our subscription after the first of a month, your subscription will take 5-7 business days to fulfill. Shipping time is 3-7 business days during cooler months and 1-3 days during warmer months. 

The cut-off to join the current month is the 23rd of each month. If you join between the 23rd and 31st of any month. Your order will ship on the next monthly shipping date. Below is our chart to view each date.

During warm weather months, we ship your chocolates in insulated shipping kits with cold packs to prevent melting of chocolates. If you live in an area that experiences high temperatures, we recommend pausing your subscription until temperatures cool down, as shipping any chocolate with high temperatures becomes tricky.

If you live in an area with 95°F or higher we reserve the right to pause your subscription until temperatures cool down. 

Individual chocolate bar orders take 1-5 business days to process and 2-5 business days for delivery, this includes overnight and two-day shipping.

We are not responsible for delays resulting from the shipping carrier. 

Not satisfied with the chocolate in your box? Contact our team at contact@kekao.co and we will do our best to help you!

2023 Shipping Schedule